Delivery options, timing and costs are detailed on the basket page.
Due to varying collection times by Royal Mail our delivery times are estimations. Once you have placed your order please use the information below to see when your order will be despatched.
FREE PERSONALISED CARD DELIVERY - FIRST CLASS POST
UK EXPRESS DELIVERY - FIRST CLASS POST (Tracked) - £4.99
- Delivery Lead Time - 2 to 4 working days – delivery by Royal Mail
- Available on personalised cards only
STANDARD DELIVERY - SECOND CLASS POST (Tracked) - £2.99
- Delivery Lead Time - 2 to 5 working days – delivery by Royal Mail
- Available across all cards, gifts, balloon and party products
LARGE PARCEL DELIVERY - (Tracked) - £5.99
- Delivery Lead Time - 4 to 7 working days – delivery by Royal Mail
- Available across all products except helium & certain large items
INTERNATIONAL DELIVERY - Personalised Cards Only - £1
- Delivery Lead Time - 2 to 3 working days – delivery by UK Mail
- Saturday delivery is not available
- Essential for Helium & Large Items
- Available across all cards, balloons, party products and selected gifts
- Delivery Lead Time - 6 to 10 working days
- Delivery dates depend on the recipient’s country’s postal system
For detailed information on our returns process, please visit our FAQ page.
If your item is faulty, we may ask you to send us a photo of the damage. We can only accept returns of personalised gifts if they are faulty.
Our stores are unable to accept returns of items that are bought from our website.
Within 30 days of purchase we are happy to provide you with an exchange or refund for faulty products.
After 30 days we can provide you with an exchange. If we no longer have this item and there is no suitable replacement we will provide you with a refund.
Please have your order number, delivery date and address to hand before contacting us so we can help respond to your query as quickly and easily as possible.