Contact us

We're here to help with any queries or feedback you have about our store or your online shopping experience.

Due to the current situation with COVID-19 we are working from home, this means we do not currently have a telephone line for queries. Our Customer Service team are available to respond to queries by email and live chat. Please select one of the options below to speak to a member of our Customer Service team.

Monday - Friday 9am - 5pm | Saturday 9am - 1pm

How can we help?

To help us assist you, please make a selection regarding your query below

Get help online

View your order

If you don't have an account with us, don't worry!

Please enter your Order ID, email you used for this order and Billing postcode to manage and view your order.

You can find it in your confirmation email
The one you used while ordering

Contact customer services

Our phone lines are currently closed.
You are able to contact us by email or live chat.
Monday - Friday 9am - 5pm
Saturday 9am - 1pm
Send us a message
CFOnline@cardfactory.co.uk
Email us with your questions and we'll
aim to reply with an answer
within 2 days
Card Factory HQ
Card Factory
Century House, Brunel Road, Wakefield,
West Yorkshire, WF2 0XG,
United Kingdom

Get help online

Contact customer services

Our phone lines are currently closed.
You are able to contact us by email.
Send us a message
customerservice@cardfactory.co.uk
Please email your name, contact information, details of the store visited (if store related) or details of the product issues along with photographs, and a copy of your receipt, and we will be happy to review this for you.
Card Factory HQ
Card Factory
Century House, Brunel Road, Wakefield,
West Yorkshire, WF2 0XG,
United Kingdom

Get help online

View your order

If you don't have an account with us, don't worry!

Please enter your Order ID, email you used for this order and Billing postcode to manage and view your order.

You can find it in your confirmation email
The one you used while ordering

Contact customer services

Call us
0330 333 4221
Monday – Friday: 9:00am – 5:30pm
Calls cost no more than the national rate
and count towards any inclusive minutes
Send us a message
enquiries@cardfactory.co.uk
Email us with your questions and we'll
aim to reply with an answer
within 24 hours
Card Factory HQ
Card Factory
Century House, Brunel Road, Wakefield,
West Yorkshire, WF2 0XG,
United Kingdom