Contact Us

We're here to help with any queries or feedback you have about our store or your online shopping experience.

How can we help?

To help us assist you, please make a selection regarding your query below

Get Help Online

View Your Order

If you don't have an account with us, don't worry!

Please enter your Order ID, email address and billing postcode to manage and view your order.

Please contact our Customer Service Team via email or live chat if you need further help

You can find it in your confirmation email
The one you used while ordering

Contact Online Customer Service

Send us a Message
CFOnline@cardfactory.co.uk
Email us with your questions and we'll
reply within 24 hours.
Card Factory HQ
Card Factory
Century House, Brunel Road, Wakefield,
West Yorkshire, WF2 0XG,
United Kingdom

Get Help Online

Contact In Store Customer Services

Send us a message
Customerservice@cardfactory.co.uk
Email us with your questions and we'll
reply within 3 working days (Excluding Bank Holidays & Weekends)
Card Factory HQ
Card Factory
Century House, Brunel Road, Wakefield,
West Yorkshire, WF2 0XG,
United Kingdom

Get help online

View Your Order

If you don't have an account with us, don't worry!

Please enter your Order ID, email address and billing postcode to manage and view your order.

Please contact our Customer Service Team via email or live chat if you need further help

You can find it in your confirmation email
The one you used while ordering

Contact customer services

Call us
0330 333 4221
Monday – Friday: 9:00am – 5:30pm
Calls cost no more than the national rate
and count towards any inclusive minutes
Send us a message
enquiries@cardfactory.co.uk
Email us with your questions and we'll
aim to reply with an answer
within 24 hours
Card Factory HQ
Card Factory
Century House, Brunel Road, Wakefield,
West Yorkshire, WF2 0XG,
United Kingdom