Our Delivery Information

 

When placing your order all of the available delivery options and the estimated delivery date will be displayed. When your order is on its way, you will receive a despatch notification. Please use the table below to see the current delivery time frame for your chosen delivery method.

Same Day Despatch - Single Personalised Card

  • When ordering a single personalised card before 4pm Monday to Friday, this will be despatched the same day.

  • When ordering a single personalised card after 4pm Monday to Friday this will be despatched the following day.

  • Same day despatch is only applicable to an order made up of 1 personalised card.

  • Where multiple items are added to the basket, the despatch and delivery times may be longer.

  • Single personalised cards are eligible for Free Personalised Card Delivery. See below for delivery lead times.

  • Cards All Personalised Card Sizes (A6, A5, A4, Square) Order before 4pm Estimated
    1-3 Working Days
    Order after 4pm Estimated
    2-4 Working Days

     

    Free Personalised Card Delivery (Letter)

    Royal Mail standard (letter) first class delivery applies to personalised cards only.

    Free delivery does not apply with a basket combination such as; 1 Personalised Card + 1 Non Personalised Card. This will be charged at your chosen delivery service.

    All Personalised Gifts, All Cards & Store Gifts All Personalised Gifts & All Cards Order before 4pm Estimated
    2-4 Working Days
    Order after 4pm Estimated
    2-5 Working Days

     

    Royal Mail

    It's important to remember that all delivery lead times are estimated, you will usually find that the estimated delivery lead times are correct and you will receive your items within the time frames detailed above.

    Please note, deliveries may take longer during busier times, such as Christmas or circumstances out of our control.

    Deliveries will be made between Monday - Friday and exclude weekends and Bank Holidays.

     

    Personalised Gifts

    Once you have placed your order for your personalised gift, we will send you an estimated dispatch day and also let you know once it has been sent out for delivery.

    All Personalised Gifts, Inflated Balloons, All Cards & Store Gifts Selected Personalised Gifts & All Cards Order before 4pm Estimated
    1-3 Working Days
    Order after 4pm Estimated
    2-4 Working Days

     

    Royal Mail

    It's important to remember that all delivery lead times are estimated, you will usually find that the estimated delivery lead times are correct and you will receive your items within the time frames detailed above.

    Please note, deliveries may take longer during busier times, such as Christmas or circumstances out of our control.

    Deliveries will be made between Monday - Friday and exclude weekends and Bank Holidays.

     

    Personalised Gifts

    Once you have placed your order for your personalised gift, we will send you an estimated dispatch day and also let you know once it has been sent out for delivery.

    Cards & Gifts Essential for Helium & Large Items.
    Optional for Cards, Party Products & Selected Gifts
    Order before 4pm Estimated
    1-2 Working Days
    Order after 4pm Estimated
    1-3 Working Days

     

    DHL

    It's important to remember that all delivery lead times are estimated, you will usually find that the estimated delivery lead times are correct and you will receive your items within the time frames detailed above.

    Please note, deliveries may take longer during busier times, such as Christmas or circumstances out of our control.

    Deliveries will be made between Monday - Friday and exclude weekends and Bank Holidays.

    Balloons, Helium, Gifts Helium & Large Items.
    Optional Party Products & Selected Gifts
    Order before 12pm Thursday Saturday Delivery

     

    Royal Mail

    It's important to remember that all delivery lead times are estimated, you will usually find that the estimated delivery lead times are correct and you will receive your items within the time frames detailed above.

    If you have ordered after 4pm on Thursday your delivery will not be received until the following Saturday.

    Please note, deliveries may take longer during busier times, such as Christmas or circumstances out of our control.

    Cards Personalised Cards Only Order before 12pm Estimated
    6 Working Day Delivery

     

    International Delivery

    You can send personalised cards to your family and friends around the world. Cards being sent to addresses within Europe usually take 6 working days to arrive from dispatch. Orders sent World Wide usually take 10 working days from dispatch.

    International delivery is not a tracked service and additional payment may be required to cover the cost of your delivery.

     

    Returns

    We understand that sometimes you might not be completely happy with your order. If this is the case, you are able to return your order at your own cost.

    Upon receipt of your order, where applicable, we will issue a full refund for your items and shipping.

    We cannot provide a refund or exchange for perishable goods, this includes helium balloons unless they are faulty or damaged. We may require you to send us an image of the item.

    We cannot provide refunds or exchanges on personalised items unless they are faulty or damaged.

    If you feel you have received a faulty item, please Contact Us directly with an image.

    If you need more information about our delivery and returns policy, please read our full Terms & Conditions.

     

    Customs & Taxes

    Items sent to the EU from the UK are treated as exports, which means they’ll have to pass through customs. If you’d like us to send an order to the Republic of Ireland, you’ll have to pay a little extra for customs charges, as ROI is still an EU member. Card Factory is unable to cover your customs charges.

    Orders sent to destinations in the UK are charged at the normal taxable rate, this is included in the price of your order.

     

    Help

    If you need any help with delivery Information, placing an order or tracking the location of your current order. Please visit Contact Us and one of the team will be happy to help.

    Alternatively you are able to visit our FAQ's Page for further information.