Our Delivery Information

 

Due to varying collection times by Royal Mail our delivery times are estimations. Once you have placed your order please use the table below to see when your order will be despatched.

Free First Class Delivery
(Dispatch within 2 working days)
Cards All Personalised Cards Free
Royal Mail First Class Tracked
(Dispatch within 3 working days)
Cards & Gifts
Selected Personalised Gifts £4.99
Royal Mail Second Class Tracked
(Dispatch within 4 working days)
Cards & Gifts
All Personalised Gifts £2.99
Large Parcel Delivery
(Dispatch within 3 working days)
Cards & Gifts
All Cards, Party Products & Selected Gifts £5.99
International Delivery
(Dispatch within 3 working days)
Cards
Personalised Cards Only £1.00

 

Royal Mail

It’s important to remember that all delivery lead times are estimated, you will usually find that the estimated delivery lead times are correct and you will receive your items within the time frames detailed above.

Please note, deliveries may take longer during busier times, such as Christmas or circumstances out of our control.

 

Free Standard First Class Delivery (Letter)

Royal Mail standard (letter) first class delivery applies to personalised cards only.

Free delivery does not apply with a basket combination such as; 1 Personalised Card + 1 Non Personalised Card. This will be charged at your chosen delivery service.

 

Personalised Gifts

Once you have placed your order for your personalised gift, we will send you an estimated dispatch day and also let you know once it has been sent out for delivery.

 

Returns

We understand that sometimes you might not be completely happy with your order. If this is the case, you are able to return your order at your own cost.

Upon receipt of your order, where applicable, we will issue a full refund for your items and shipping.

We cannot provide a refund or exchange for perishable goods, this includes helium balloons unless they are faulty or damaged. We may require you to send us an image of the item.

We cannot provide refunds or exchanges on personalised items unless they are faulty or damaged.

If you feel you have received a faulty item, please Contact Us directly with an image.

If you need more information about our delivery and returns policy, please read our full Terms & Conditions.

 

International Delivery

You can send personalised cards to your family and friends around the world. Cards being sent to addresses within Europe usually take 6 working days to arrive from dispatch. Orders sent World Wide usually take 8 working days from dispatch.

International delivery is not a tracked service and additional payment may be required to cover the cost of your delivery.

 

Help

If you need any help with delivery Information, placing an order or tracking the location of your current order. Please visit Contact Us and one of the team will be happy to help.

Alternatively you are able to visit our FAQ's Page for further information.