Our Delivery Information
From guaranteed next day delivery to 2nd class post, find out more about our delivery options
Delivery
Delivery prices start at 55p for our cards, and £2.99 for gifts. And we also offer a guaranteed next day delivery service for those sticky moments when you realise you haven’t time to wait for the postman!
Almost all of our gifts, party supplies, and cards are delivered by Royal Mail, however we also offer a courier service for some of our products. We’ll let you know on each product page the delivery options that are available, and how quickly we’re able to despatch the product from our warehouse.
Our personalised gifts take longer to make than our non-personalised cards, gifts, and party supplies, and so on each product page you’ll see an estimated despatch time. This is the time it takes for us to create your personalised gift and then pass it to our couriers. Once we’ve given your order to Royal Mail or a specialist courier, they deliver it to you.
As we have such a large selection of gifts, party supplies, and cards, and each item has an individual despatch time, they’re usually sent out as and when they’re ready. This means that your goodies arrive quicker, which is great news because nobody likes waiting!
For full Delivery Terms and Conditions, please click here.
Delivery Costs and Times
If you’re ordering multiple cards, gifts, or inflated helium balloons, your delivery charge may vary from the prices listed below. We’ll let you know on the delivery page how much your postage charges will be.
Please remember that our Royal Mail delivery times are estimates only. Sometimes, especially during busy times of the year, Royal Mail 24™ delivery can take up to 3 working days, and Royal Mail 48™ delivery can take up to 5 working days.
Cards
Royal Mail 48™ (2nd class): Once we’ve despatched your card, Royal Mail aim to deliver your order in 2 – 3 working days.
This service costs 55p per order.
Royal Mail 24™ (1st class): Once we've despatched your card, Royal Mail aim to deliver your order the next working day.
This service costs 64p per order.
Giant Cards and Boxed Cards
Royal Mail 48™ (2nd class): Once we’ve despatched your card, Royal Mail aim to deliver your order in 2 – 3 working days.
This service costs £2.99 per order.
Royal Mail 24™ (1st class): Once we've despatched your card, Royal Mail aim to deliver your order the next working day.
This service costs £3.99 per order.
International Delivery (Available For Personalised Cards Only): You can send personalised cards to your loved ones internationally. Cards delivered within Europe arrive within 3-5 working days and 5-7 working days for the rest of the world.
This service costs from 95p per order.
Gifts
Royal Mail 48™ (2nd class): Once we've despatched your gift, Royal Mail aim to deliver your order in 2 – 3 working days.
This service costs either £2.99 or £3.99 per order, and the price depends upon the type of gift you've chosen. At the checkout, we'll let you know the delivery options that are available, and whether your delivery charge is £2.99 or £3.99.
Royal Mail 24™ (1st class): Once we’ve despatched your gift, Royal Mail aim to deliver your order the next working day.
This service costs either £3.99 or £4.99 per order, and the price depends upon the type of gift you've chosen. At the checkout, we'll let you know the delivery options that are available, and whether your delivery charge is £3.99 or £4.99.
Next Day Delivery
For those times when you’re in a real rush, and need your gift, card, or party supplies tomorrow, we'll send your parcel via courier to ensure guaranteed next day delivery.
Our next day delivery service is only available on selected cards, gifts, party supplies, and personalised gifts, as we need a little extra time to create some of our products. We’ll always let you know on the product page itself when it’s possible to choose this service.
Delivery is only available between Monday and Friday, and please allow an extra day for delivery to Northern Ireland and addresses in the northern parts of Scotland.
Cards: £5.99 per order
Non-personalised/personalised gifts: £5.99 / £6.99 per order. The price depends upon the type of gift you've chosen. At the checkout, we'll let you know the delivery options that are available, and whether your delivery charge is £5.99 or £6.99.
Please note that card orders placed on a Friday before 1pm and gift orders placed on a Friday before 2pm will be delivered on the following Monday. Orders placed on a Saturday/Sunday will be delivered on the following Tuesday.
Guaranteed Saturday & Sunday Delivery
Not at home during the week? We know it’s tricky to collect parcels when you’re out and about Monday to Friday, so we'll send your order via courier to ensure a guaranteed weekend delivery. Our Saturday and Sunday deliveries are usually made between 7.30am and 6pm.
Our guaranteed weekend delivery service is only available on selected cards and gifts, as we need a little extra time to create some of our personalised products. We’ll always let you know on the product page itself when it’s possible to choose this service.
Guaranteed Saturday & Sunday Delivery costs £11.99 per order and is available on selected orders placed on a Friday before 2pm.
Returns
As a valued customer we want you to be happy with the items you’ve ordered. If you’re not completely satisfied with the non-personalised product(s) you’ve bought then simply return it to us at any time within 14 working days of receipt. This offer excludes personalised items.
If the non-personalised goods are returned within 7 working days of receipt then we will happily issue a full refund, including postage and packing, or an exchange.
Should you return an item because of an error on our part or if it’s defective, then we’ll refund the full value of the item and your costs in returning it to us. You can contact our friendly Customer Service department for a Freepost returns address.