Contact Us

We're here to help with any queries or feedback you have about our store or your online shopping experience. Please use our online chat below and we'll do our best to help you.

Live Chat

Monday - Friday
(9am - 5.30pm)

How can we help?

To help us assist you, please make a selection regarding your query below

Get Help Online

Check Your Order Status
If you've recently placed an order with us
and would like to know the status then click the link above.

View Your Order

If you don't have an account with us, don't worry!

Please contact our Customer Service Team via email or live chat if you need further help

Frequently Asked Questions
Have a questions?
Click the link above which will take you to our FAQ's page

Contact Online Customer Service

Telephone
01924 839150
Our phone lines are open between 9am - 5:30pm Monday to Friday

Send us a Message
CFonline@cardfactory.co.uk
Email us with your questions and we'll
aim to respond as soon as we can.
cardfactory HQ
cardfactory
Century House, Brunel Road, Wakefield,
West Yorkshire, WF2 0XG,
United Kingdom

Get Help Online

Frequently asked questions
Click the link above which will take you to our FAQ's page

Contact In Store Customer Services

Telephone
01924 839150
Our phone lines are open between 9am - 5:30pm Monday to Friday

Send us a message
customerservices@cardfactory.co.uk
Email us with your questions and we'll aim to respond as soon as we can.
cardfactory HQ
cardfactory
Century House, Brunel Road, Wakefield,
West Yorkshire, WF2 0XG,
United Kingdom

Get help online

View Your Order

If you don't have an account with us, don't worry!

Please contact our Customer Service Team via email or live chat if you need further help

Frequently asked questions
We've answered your frequently asked questions
to help you with your order or account queries.

Contact customer services

Call us
01924 839150
Our phone lines are open between 9am - 5:30pm
Send us a message
CFonline@cardfactory.co.uk
Email us with your questions and we'll
aim to reply with an answer
as soon as we can.
cardfactory HQ
cardfactory
Century House, Brunel Road, Wakefield,
West Yorkshire, WF2 0XG,
United Kingdom

You can send an email to our customer support team to have your cardfactory account deleted by clicking here.