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Contact Our Stores

Card Factory store and product enquiries

Tell Card Factory Survey

The Tell Card Factory survey and prize draw has now finished. If you still wish to provide feedback, please take a look at the Customer Service section below.

Contact Us

For store locations, opening hours and phone numbers please select the 'Find a store' icon at the top of this page.

We have prepared some 'Frequently Asked Questions' which may help to answer your enquiry.

For general enquiries, please email enquiries@cardfactory.co.uk and we will be back in touch as soon as possible.

Our Head Office phone number is 01924 839150.

Our offices are open Monday to Friday, 08:30 - 17:00 (with the exception of Bank Holidays).

Charitable Donations

Please email any requests for charitable donations and support for local community projects to trustees@cardfactoryfoundation.org

Customer Services

We are sorry if you have experienced a problem with a product purchased in one of our stores or had an issue whilst shopping in one of our stores. Please email your name, contact information, details of the store visited (if store related) or details of the product issues along with photographs, and a copy of your receipt to customerservice@cardfactory.co.uk,  and we will be happy to review this for you. We will do everything we can to investigate and resolve the problem for you.

Our customer service department is open from: 

Monday to Friday 09:00 - 17:00 (with the exception of bank holidays)

Upon receipt of your e-mail, you will receive an acknowledgement e-mail and will then be contacted within 3 working days. Please note that for emails received after 5pm, the following day will be classed as the first working day.