Contact Our Stores
Card Factory store and product enquiries
Tell Card Factory Survey
Our offices are open Monday to Friday, 08:30 - 17:00 (with the exception of Bank Holidays).
Please email any requests for charitable donations and support for local community projects to firstname.lastname@example.org
We are sorry if you have experienced a problem with a product purchased in one of our stores or had an issue whilst shopping in one of our stores. Please email your name, contact information, details of the store visited (if store related) or details of the product issues along with photographs, and a copy of your receipt to email@example.com, and we will be happy to review this for you. We will do everything we can to investigate and resolve the problem for you.
Our customer service department is open from:
- Phones: Monday to Friday, 9am - 5pm (with the exception of bank holidays)
- Email: Monday to Friday, 9am - 5pm / Saturday 9am - 1pm
Upon receipt of your e-mail, you will receive an acknowledgement e-mail and will then be contacted within 3 working days. Please note that for emails received after 5pm, the following day will be classed as the first working day.