Skip to main content

Contact Our Stores

Card Factory store and product enquiries

Contact Us

For store locations and opening times please select the icon at the top of the page, for all other store or head office enquiries please call 01924 839150.

Our offices are open:

Monday to Wednesday 08:30 - 17:00

Thursday 08:30 - 20:00

Friday 08:30 - 19:30

Saturday 09:30 - 13:30

Enquiries

If you have a question about a product or a general question about the services that we provide, then please e-mail enquiries@cardfactory.eu.com

Customer Services

We are sorry if you have experienced a problem with a product purchased in one of our stores or had an issue whilst shopping in one of our stores. Please email your name, contact information, details of the store visited (if store related) or details of the product issues along with photographs, and a copy of your receipt to customerservice@cardfactory.eu.com,  and we will be happy to review this for you. We will do everything we can to investigate and resolve the problem for you.

Our customer service department is open from 

Monday to Wednesday 09:00 - 17:00

Thursday 09:00 - 20:00

Friday 09:00 - 19:30

Saturday 09:30 - 13:30 

Upon receipt of your e-mail you will receive an acknowledgement e-mail and will then be contacted within 72 working hours. Please note that for emails received after 5pm, the following day will be classed as the first working day.