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Balloon Information Page

Questions and Answers About Everything Balloon Related!

Balloon & Helium FAQs


Can I purchase a Helium Cylinder online?

No, unfortunately Helium Cylinders are only available to purchase in a selection of our stores, please contact 01924 839150 for further details. We have a number of other options for inflating balloons: we can deliver many of our foil, helium balloons inflated, here’s where you’ll find all balloons that can be delivered inflated. Alternatively, you can take your deflated foil balloon to your nearest Card Factory store where we will inflate them for free for you, shop all our foil balloons here!


Can I order balloons inflated?

Yes, however, due to the lifespan of inflated balloons we can only deliver foil balloons inflated, see all our foil balloons you can purchase inflated online here. 

PLEASE NOTE: Some foil balloons don’t have an ‘inflate’ option as these are too big & bulky to be delivered. 

Inflation period of a balloon starts from the time it is inflated in our warehouse, therefore, if the chosen delivery method is 2 – 3 working days these will need to be taken into account when looking at the expected inflation time for the balloon. 


Can all the balloons sold online be delivered inflated?

We can send the majority of our foil balloons inflated, however we are unable to send larger balloons such as big numbered balloons & Airwalkers as they are too large to post.


How long do Card Factory’s foil balloons stay inflated?

Please see the table below, these time frames are from the time of inflation, please take this into consideration when choosing your preferred delivery option.


Type of Balloon
           Inflation Period              
Giant Foil Balloons4 - 5 Days
18" Foil Balloons6 - 7 Days
Super Shapes6 - 7 Days
Cubez and Orbz
6 - 7 Days
 Latex Balloon (with hi-float)18 - 24 Hours



If I buy balloons online can they be inflated in-store?

Yes, there is no charge for foil balloons as this cost is covered in the price of the balloon, you are required to take either your delivery note or order confirmation email with you as proof of purchase.  There is, however, a 75p charge per balloon for the inflation of latex balloons as these types of balloons require hi-float helium.  If you require a large number of balloons inflating, we would advise contacting your local store in advance to ensure that they are able to inflate the balloons on your preferred day.

PLEASE NOTE: Due to building restrictions we cannot provide balloon inflation service at Manchester Trafford Centre Card Factory. However nearby stores in Eccles, Urmston and Stretford do offer the service. Take a look at our store finder for your nearest Card Factory.


Can I purchase balloons elsewhere and get them inflated in one of your stores?

This is not a service currently offered by Card Factory. We do have a large selection of foil helium balloons that you can purchase deflated and then take to your nearest Card Factory store for free inflation (please remember to take proof of purchase to guarantee free inflation). 


Do you sell inflated latex balloons online?

Unfortunately, as this type of balloon has a limited inflation time of 18-24 hours, we are unable to send them out inflated. Shop our range of latex balloons  for all occasions online.


How much does it cost to inflate latex balloons in-store?

You can get our latex balloons inflated in store for 75p per balloon. 

PLEASE NOTE: Due to building restrictions we cannot provide balloon inflation service at Manchester Trafford Centre Card Factory. However nearby stores in Eccles, Urmston and Stretford do offer the service. Take a look at our store finder for your nearest Card Factory!


Do foil balloons come with balloon weights?

Inflated foil balloons are dispatched with a ribbon and plastic weight attached. Should you require a heavier or decorative weight, this would need to be purchased separately. Balloon weights can either be purchased online or in-store. If you’ve chosen to have the balloon delivered deflated it will not come with a plastic weight.


Can I choose a day for my balloons to be delivered?

We don’t currently offer nominated delivery however if you wanted the balloon on a specific date, you can do so by ordering the balloon the previous working day, before 2pm and select guaranteed next working day delivery, see more of our delivery options here.


How long will it take my balloon to arrive?

We offer a range of delivery options for our balloons, please see the table below. 


Delivery Services
 Time Period for Delivery
2nd Class Royal Mail
Aims to be delivered within 2-3 working days
1st Class Royal Mail
Aims to be delivered within 1-2 working days
Guaranteed next working day 
(available Monday - Friday)
Guaranteed next day delivery
Guaranteed Saturday Delivery Guaranteed Saturday delivery
Guaranteed Sunday DeliveryGuaranteed Sunday delivery


Can you send inflated balloons to Northern Ireland/Channel isles?

Yes, this is a service that we offer, we would however recommend that the balloons are purchased deflated to avoid any disappointment with the inflation period.


I ordered an inflated balloon which has deflated in transit, what do I do?

We are sorry to hear that there has been an issue with your balloon, please contact our Customer Service team on 03303 334221 who will help to resolve the issue.


I ordered an inflated balloon but you have sent deflated, what do I do?

We are sorry to hear that there has been an issue with your order, please contact our Customer Service team on 03303 334221 who will help to resolve the issue.


Are all balloons I have seen in store available online? 

Unfortunately, due to the extensive range of designs we offer across the range we cannot guarantee that all balloons available in our stores will be available in our online store.


Can I order balloons online and have them delivered to a store?

Unfortunately, as we act independently to our high-street stores, we are unable to currently offer a click and collect service to our stores.


I want to buy a large quantity of balloons; can I collect them in store? 

Unfortunately this is not a service that we currently offer as we act independently to our high-street stores. You can, however, purchase as many balloons as you'd like in any of our high-street stores and even have foil balloons inflated with helium for free!
PLEASE NOTE: Due to building restrictions we cannot provide balloon inflation service at Manchester Trafford Centre Card Factory. However, nearby stores in Eccles, Urmston and Stretford do offer the service. Take a look at our store finder for your nearest Card Factory. 
If you've bought a balloon online you are required to take either your delivery note or order confirmation email with you as proof of purchase to qualify for free inflation. 


Do you sell character balloons (Minions, Frozen, Paw Patrol etc.)?

We do offer a range of character balloons online perfect for parties and celebrations, shop all our character balloons here, please note that these are all subject to availability. 


Do you sell balloon displays (arches etc.)?

Unfortunately this is not a service that we are able to offer online, however a small selection of our stores do offer this service.  Please contact 01924 839150 where one of our advisers will be able to provide you with details of which stores offer this service before placing your order for balloons online.


Do you sell balloon bundles?

We currently sell a range of balloon bouquets, shop all our balloon bouquets here! We also offer, at seasonal periods, a selection of balloon bundles for special occasions


Do you sell letter balloons?

Unfortunately, at the moment we do not sell letter balloons on our online store, but we do sell these types of balloons in some of our high-street stores, please contact 01924 839150 for further details & help from one of our advisers.


Can I order balloons to be delivered outside of the UK?

This service is only available for deflated balloons

How can I preserve the lifespan of my balloons?

In order to keep your balloons inflated for the longest time, we suggest that the following guidelines are followed:

  • Please remove balloons from bags as soon as arriving home or at the venue to ensure that the balloons are allowed to float freely.
  • Keep balloons at a constant room temperature.
  • Never leave balloons in a car, garage or cold room. Cold air causes the balloon to deflate.

Please remember:

  • Balloons are intended for display purposes, increased handling may cause damage to the balloon.
  • Balloons are intended for indoor use, if choosing to display outdoors please take weather conditions into consideration.
  • Never use a metallic ribbon with a foil balloon.
  • Some balloons may conduct electricity - Do not release outdoors or near overhead power lines.
  • Excessive heat could cause the balloon to burst.