Card Factory plc - Modern Slavery Act 2015

Annual Compliance Statement - Financial Year 1 February 2019 to 31 January 2020



Card Factory recognises the importance of conducting its business and managing its supply chain responsibly to mitigate the risk of slavery and human trafficking being present. We take this responsibility seriously and our policy is not to do business with any party that may directly or indirectly finance or benefit from slavery or human trafficking.


Our structure and business

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings and gifts.

Card Factory focuses on the value and mid-market segments of the UK’s large and resilient greeting cards market, in addition to offering customers a range of complementary products associated with card giving occasions.

Card Factory principally operates through its nationwide chain of circa. 1,015 Card Factory stores, as well as through its transactional web sites: and

Our retail business is predominantly UK based with a small presence in the Republic of Ireland and a small number of overseas franchises. We have more than 7,000 permanent employees and, during our peak trading period, employ an additional c.6,000 temporary employees to ensure we are able to meet the needs of our customers.


Our supply chain

Our supply chain includes buying agents, third-party manufacturers and distributors, logistics partners, our own, UK based, manufacturing facility and our distribution centre.

The majority of the greeting cards we sell in our stores are designed and manufactured within the Group in the UK. This vertically integrated model provides us with more direct control of this part of our supply chain.

The vast majority of the other products we sell in our retail stores and online are sourced directly from overseas suppliers based outside the EU. We also have a small number of UK and EU based suppliers from whom we source a small proportion of the goods we sell.

Our policies

We take reasonable steps to mitigate against the risk of slavery or human trafficking occurring in our supply chain. Our Ethical Trading and Anti-Slavery policy underpins our commitment to operating ethically and supplements the steps we already take in this regard.

In spite of the steps we take, there remains a risk that third-parties and supply chain partners may outsource manufacturing or the provision of services to us without our knowledge or consent, impacting our ability to mitigate against the risk of slavery or human trafficking. Where this comes to our attention we will promptly take appropriate steps to ensure this does not expose our business to additional risks.

Our procedures and due diligence

Our retail business and UK manufacturing facility

Our retail business is predominantly UK based with a small presence in the Republic of Ireland and a small number of overseas franchises. Additionally we have a UK manufacturing facility which prints the majority of our greeting cards.  

  • Our policies and procedures ensure we comply with all laws covering the employment of our colleagues, their working conditions and environment.
  • Our recruitment and ongoing employment processes mitigate the risk of slavery and human trafficking in the UK. We adopt fair employment practices within our workforce and our policies and procedures support these.

UK and EU Based Suppliers of stock and services

Products from our UK and EU based suppliers represent a small proportion of the products we sell and, in mitigating risks relating to these, we seek to deal with reputable suppliers who have their own assurance procedures in place and do not currently conduct our own audits.

Overseas Suppliers of stock

The vast majority of the other products we sell are sourced directly from overseas suppliers based outside the UK/EU.

For these products our assurance programme comprises:

  • a new on-boarding process has been introduced for new suppliers which includes mandatory sections on company information, confirmation of manufacturing facilities being used, obtaining Modern Slavery Declarations and requesting details and copies of any applicable accreditations and audits;
  • a factory audit programme for all suppliers using reputable third party audit firms ensuring ethical compliance is monitored in the supply chain;
  • technical audits (ISO 9001 standard) and ethical audits (SA8000 standard, BSCI and SMETA), with ethical audits specifically addressing the minimum ages of employees, remuneration, working conditions, working hours, discrimination and health and safety;
  • a managed programme for dealing with audit failures and any material issues raised in audits; and
  • periodic visits by our own sourcing teams.


What we’ve achieved during the last year

We have taken further steps to build on previous years objectives to improve transparency and to mitigate the risk of slavery and human trafficking being present in our supply chain. During the last year we have:

  • implemented an online on-boarding system for overseas suppliers to expedite the process for new suppliers and provide an easily accessible repository for key supplier information, documents and commitments;
  • transitioned existing overseas suppliers through the new supplier on-boarding process to re-confirm existing information, documents and commitments;
  • continued to rationalise our supply base of factories and suppliers in the Far East;
  • supplemented our audit programme by ensuring those suppliers in the Far East from whom we directly source products are re-audited every two years and are therefore maintaining their production and ethical standards;
  • refused to accept any products which are in production at a time a supplier fails a routine re-audit, until effective remediation of any material audit failures;
  • continued to practice a “no audit no order” policy for all factories outside of the UK/EU from which we source products directly;
  • de-listed from our active supplier list, any product suppliers outside the UK/EU who failed audits and did not take appropriate remedial action; and
  • provided top-up training to our sourcing teams to ensure they understand our obligations and to provide practical guidance on what they should be looking out for on a day-to-basis, particularly when visiting suppliers and their factories.


Our continuing commitment and objectives for the next year

We remain committed to developing long-term relationships with product suppliers who share our commitment to eradicating slavery and human trafficking and whose business practices are responsible and ethical. In support of this we will continue to take all reasonable steps to develop our supply chain management procedures and our supplier audit programme to give assurance to our stakeholders that we take our commitment seriously 

During the next year we intend to further develop our supply chain management processes by:

  • actively implementing changes to our online on-boarding system to improve the quality of our supplier data, and build on areas already designed to inform our supplier partners of our requirements;
  • conduct a review of our Card Factory audit process to reduce audit fatigue whilst ensuring ethical compliance is the main driving factory of our process;
  • continue work on ‘register of visits’ to monitor and document periodic visits to key suppliers from whom we source products directly and to ensure we have a first-hand view of their factories and the working conditions at least once every 3 years;
  • reviewing our internal controls and procedures for key UK/EU based suppliers of products and services. This will include introducing an ethical audit requirement for any UK/EU suppliers who are manufacturing Card Factory products outside the UK/EU; and
  • introducing an assurance process for our UK/EU based product suppliers to that includes their confirmation that they operate in compliance with our Ethical Trading and AntiSlavery policy.


Approved and adopted by the Board of Card Factory plc on 22 September 2020

Paul Moody – Executive Chairman